I ordered an Air Cooler from this company and it was large enough to cool the area, however my area was small and this was just a bit noisy. I contacted the company requesting a return and someone named Mike M responded to me in a timely fashion requesting the reason for the return. The next day I received an email from Mike M telling me how to return the item for a credit. This is the best Customer Service I have ever received from and online order. Great company to work with and I will use them again when the need arrises. Cris