I purchased two pairs of booties, one of them has a crooked sole and the other is too narrow. I looked for a return shipping label in the box, nothing. You have to print it oine and PAY THE RETURN SHIPPING COST YOURSELF on top of a "return fee"? Like what? Now I'm just going to bite it and be stuck with these shoes. Do not buy from this site, buy from Dillard's or Nordstrom, they have a great return policy.