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I am really unhappy with STP because the withdrawal function to my STPay card is unavailable over 2 months now. I talked to the customer service several times and got the same answer that they are working on this issue and I can use all other withdrawal methods instead. BUT I do not want to use any other method that is why I bought this card which is recommended by STP for the lowest fees. I really want to make a formal complaint but I did not get any information about any Authority who I could turn to. Any advise would be very much appreciated. Thank you.
Csilla K.'s review of SolidTrustPay earned 8 Very Helpful votes
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Hello Csilla,
We apologize for recent issues and delays with our international card. We understand your frustration at this time and we take full responsibility for the issue.
We urge you to contact our customer support team via live chat or ticket at https://support.solidtrustpay.com/ from your support account so that we may attempt to rectify the problem.