C W.

I placed an order at 6 pm, got the confirmation on screen that the order was received and should deliver by 7:20. By 8 pm, I called the number provided, which is another company - Food For Delivery or something like that. They had no record of my order and told me to call the restaurant or a number they had for GrubHub. Called both, GrubHub put me on hold for ages, meantime spoke to the restaurant who also had no record of my order. Finally the GrubHub line picked up, and told me the restaurant uses another delivery service, basically blaming them, and that they would call and check - basically calling the same number I did to begin with, and they were told the same thing - order not received. Massive run around, meantime my credit card is already charged. GrubHub canceled the order and promises a refund, which I have to wait 3 - 5 days to receive on my card - if I ever do. This is the second time I've used them, first time food was pretty late but at least it got here. Wish I'd seen the reviews here before I used them. I won't use them again until I see at least 4 starts on this site. Recommend staying away from this company.