I have been ordering from The Avenue for 2 years now once "one stop" completely ruined their sizing, quality and jacked up their prices. I LOVE AVENUE! The ONLY time I had an issue was in Fall of 2021 when an order hadn't shipped in a week. I CALLED them and they apologized, stating that over 50% of the warehouse staff was out with COVID. They, without asking, immediately upgraded me to 2 day shipping, free of charge and gave me a $20 off coupon with no order minimum. If you would have an issue, CALL or ONLINE CHAT... Email takes longer.
As for quality, the only thing I can compare to is OLD Lane Bryant from back in the 90's before they decided to alienate their customer base and charge $90 for a pair of jeans. The quality is WAY BEYOND the price you will pay. The fabrics are unbelievable quality, the sizing is 100% correct and the website lists the fit for every measurement... example - every item lists the fabric and in tops, it lists the fit in bust, waist, etc in terms of fit (relaxed, fitted). It also lists if the fabric has stretch, how much stretch, etc. In pants, lists the inseam, waist, etc. It tells you what size the model is, etc.
They also have fantastic extended sizes on many items. I love my pj's extra roomy and order a bigger extended size and LOVE THEM!
Price-wise, I have yet to pay full price for anything! Their sales are constant (usually 50 to 60% off!) and the clearance and last chance offerings are extensive.
I usually receive my orders in a week or less... normal shipping or free shipping. Every order I place, they send a coupon for $10 off my next order with NO limitations other than $40 order... good for clearance! I just received an order today... $59.95 for 4 clearance tops and a pair of pj's with a scrunchie!
Looking at most negative reviews here, they seem to be during the peak of covid... or are from people that likely can't be pleased or have an entitled mentality (I never trust reviews with typos, either).
I am 49 years old and worked at LB for 7 years back in the 90's and since then, no clothes have even come close to the incredible quality, price and fit of The Avenue!