I shopped local so I could see and touch the flooring and once I decided on what I wanted, I ordered from efloors and saved almost 50%! My Shaw Coretech Luxury Vinyl was exactly as expected. It arrived on time and was factory packaged. Only 1 box was slightly damaged resulting in 2 or 3 pieces having chipped corners but were still mostly usable. Our flooring just got installed and we love it! Before I ordered, I emailed customer service regarding transition pieces and they were quick to respond. Once I ordered, I emailed again the next day to inquire about adding a few more cases to my order. The customer service rep called me right away and modified my order which qualified me for an even bigger discount. I would definitely order from them again.