Zero stars should be an option! I ordered 32 oz Loma shampoo AND conditioner back in February. Never received them. I emailed multiple times. No reply. FINALLY, on Easter, he replied... being nothing but unprofessional & unbelievably rude. He said he'd fix the problem the next day. I gave him a week... nothing. I emailed 3 more times (2-3 days apart)... no reply! I contacted a recovery company to get my product or refund. They had no luck! I still have not received my product. Really? This guy is a total scammer. I'm not giving up until I get my money back. I'll go as far as hiring a Lawyer & make him pay for every cent it's going to cost me. All he needs to do is return my $53.00!