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I wish I had read these reviews before I purchased a rug from them. I cancelled my order, and they acknowledged the cancellation, but they shipped the rug anyway. Now they want me to pay to ship it back to them. They refused to arrange for a pick-up (even if I paid for the return), and my local UPS and FedEx is unable to ship the rug because of its size (it needs to go freight and they don't accept freight shipments). Basically, I am stuck with a rug that I cancelled. They are so impossible to deal with. Such a scam. DO NOT order from this company.
Cynthia A.'s review of Going Rugs earned 2 Very Helpful votes
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