Cynthia F.

Since the passing of my uncle Albert Shaddox Jr on July 13,2023 I have received lie after lie still. Here it is March 7,2024 and they continue with the same Bull**** that they pulled twice at the bank when I tried to shut his account down. Bank of America on Centennial in Richardson TX Should be shut down for being lying thieves period! Even with everything asked for they continue with more and more lies. I've spoken with my Attorney and I can promise you I'm fixing to take care of that lying thieving bunch. So please nobody bother opening account with them because your money will be taken from account, just like my deceased uncles was, and you'll be on the phone every time you turn the corner trying to find out what they took money for this time! But to take a deceased mans money is disgraceful, disrespectful and totally sickening. Thank you Cindy Fields/Albert Shaddox Jr (the deceased). I added his name since was his account and he was moving from that bank but passed away before he could.

As stated before tried to shut down account after my uncle's passing. Had everything they told me to bring death certificate,I.D(his & mine) bank cards, check book absolutely everything and they screwed me around. While I was there 2 different customers straight told me that they was there to remove their money cause they was tired of money disappearing from their accounts. It's been one disaster after another with them since my uncle's passing on July 13th,2023. They are crooks, thieves and will straight up lie to your face. By the time you leave there (after 2 1/2 hrs) I still didn't have the account closed and his money. That's why my uncle was going to close and move his money from them, but as stated unfortunately he never made it from the hospital. I talked to three different employees and each one told a different story to me. Each excuse was totally different every time. Straight up THIEVES period!.

My uncle passed unexpectedly and suddenly so I called and spoke with the bank. They told me everything I needed to close account. So I get there with exactly what they asked for, which was Will, Death certificate, his I.D, my I D. His credit and debit card, check book and everything else needed and now their trying to give me the run around from person to person! The paperwork they done themselves and gave me is ALL WRONG, including the Case/Reference number. Didn't even sign it correctly or give the right name for who the case manager is supposed to be on this case. This is Bank of America on Centennial in Richardson Tx. The worst mess I've ever had to deal with. And will look you in the eyes and tell you something that they either really don't know so they make it up as they go. Or just down right lie to you! While another employee is feeding you a totally different story. Very poorly trained employees and No business ethics. I would not recommend them to anyone, for any reason. Thank you Cynthia Fields/Albert Shaddox (I added my uncle who passed due to the fact he was going to change banks,had he of made it out of the hospital). Unfortunately that didn't happen. But he was extremely dissatisfied with this bank!