I returned the shoes simply because they didn't fit. They first tried to issue a gift card even though I had requested the refund in the original form of payment. When I called them, they informed me that they were charging me a $9.99 restocking fee. Since the order was only 29.99, that is a 33% restocking fee. There was nothing on their website about a restocking fee, so I have filed a dispute with my credit card company. DO NOT order from this site. If you have to make a return, they will rip you off.