I ordered several different types of lace to make fairy skirts. It says on the website that it takes approximately 3-5 days to ship. By day 10 I contacted them and they assured me they were working on it. I then read a bunch of horror stories about the company, and got freaked out. I never received my tracking email, but me fabric showed up today. I decided to search my email for their email and it turns out that it went to my spam folder. Anyway, I'm very happy with my purchase. I love all the different laces. They are perfect for what I'm using them for. I don't know if I just lucked out, but I'd definitely order from them again keeping in mind it takes longer than expected to arrive