Cynthia R.

I attempted to purchase a "Rider" shoulder bag online as advertised in Coach Outlet email that I received. I was excited to order this as it was reportedly made of the glove-tanned leather that made Coach bags so nice and durable in the 80s and 90s; I notice their newer items are of a very inferior quality, whether offered at Outlet or full-priced Coach stores. I succeeded in placing item in my cart, where it was purportedly to be held for 15 minutes for me to purchase before being made available to other customers if I dawdled. I did not dawdle, but completed my order within 2-3 minutes. I never received an order # or confirmatory email, so I again successfully put item in bag and completed online purchase immediately, or so I thought. Again, no order # or email was received. So I phoned "customer service" (parentheses indicating irony), where I was on hold for MORE THAN ONE HOUR. Clerk who answered was eventually able to view my account, and he could not find either order. I asked him why "temporary charges" were seen on my credit card reflecting these purchases. He said they would "fall off" my account in a day or two. I told him that would not get me the bag I wanted. I insisted that he attempt to place order for me. He said item was out of stock (of course it was, had sold out while I was on hold for an hour!). Nothing he can do. I ordered a different bag a few months ago, that is how I know that their quality has taken a nosedive since their good days; I had run into problems with the buggy website at that time, as well, but was able to complete that purchase. Wished that I had not when I noted the cheap, thin leather of which it was made. I have checked regular stores since, and I note that their quality is similarly way down as well. Don't have that purse handy right now, but I would wager good money that it was made in China!