Cynthia W.

Terrible management. I'm not sure if you can call Christa a manager she's rude and terrible at customer service. I tried to return a brand new kettle that I had only had for one week and used maybe twice. The kettle would not sit on its cradle and charge correctly I had to wiggle it. The blue light around the bottom of the kettle seemed to burn out everywhere except at the ends and the lid got so hot it almost burned my hand. I wanted to return the faulty kettle but Christa had other ideas she took the kettle in the, back filled it with water and tested it out came back and said there's nothing wrong with it and wouldn't take it back. I told her I wasn't happy with the kettle for the reasons stated she didn't care and kept saying it was the stores policy no returns for used items. I was shocked and asked if all items in the store had no return policy she abruptly said it's policy. I asked for the head office number and her name she said no problem go right ahead. When I questioned her customer service and asked why there was no warranty she rolled her eyes and walked away and left me standing at the counter while she hid in the stock room. I had to ask another cashier for the number and her name. I went to Kitchen plus in Oakville and they were fantastic I told them the issue and they said no problem we will do a full refund. What a difference. Kitchen plus head office needs to fire Christa she not a manager and you can tell her staff are miserable she going to kill business at the Hamilton location.