Today I started at 8AM only to get the same thing a hold, and then an abrupt disconnection. They sent a generic letter stating what might be missing on my PPP loan application but did not specify what is missing for MY application. Nothing in the admin even mentions what they need or that there is an issue. 4 weeks. Time to cancel and reapply elsewhere before the June 30th deadline. PS - while writing this review, they were on hold, someone just answered. After my first sentence, I was then disconnected. Whoa!