Dalena W.

I had to freeze my credit a few months ago. Now I am unable to log into my account to unfreeze it, which is blocking me from acquiring utilities in my name. The system no longer recognizes my password, my email, phone number, and has no number to speak to a live person or online chat. I have spent 2 hours on this. Where does this leave me? What recourse do we have?

After my kid showing up to an empty testing site and immediately making an inquiry/complaint, she was told after several weeks she would not get a refund to for cancelling due to the deadline being past. Calling customer service today they refused to allow an appeal, refused to let me talk with a supervisor, refused to transfer me to a department that could help, refused to issue a refund, and refused to give me information on any regulating agency.

This is clearly fraud. We paid for a service that was never provided and now they refuse to refund or credit to the next test date.