Dalen S.

The absolute worst customer service! I called the phone lines during business hours but got the message that they are closed. I tried email, but it takes 3.5 weeks to respond to my refund request. I tried the chat, but they are not able to help me, they tell me to respond to the email or call the phone line... both of which are not responsive despite your claims that they're available to help 24/7.
I ordered a blood test on September 13th and sent in my test card shortly after. However when they received it they said there was not enough blood on it so they sent me more lancets. I have not been able to get enough blood on the card, despite following ALL tips and recommendations and being sent 6 more lancets after the second mailing. I'm tired of poking myself, it hurts and I'm just not bleeding enough to complete this test. I requested a refund on December 10th (just under 90 days from purchase date). Today (January 7th), I received an email saying that I cannot get a refund because I'm outside the 90 day window... but my request was within the time period, YOUR customer service person waited 3.5 weeks to respond to me and now won't help me. So I called the customer service number (it is in the middle of your business hours) and it said your phone lines are closed. So I used the chat option on the website and the guy would not help me, he told me to call the customer service line (which is down) or reply to the email (which takes you 3.5 weeks to reply to). I dont have any course of action to get my issue resolved and I would like a refund please.

Do not order anything from Modlily.com They sent me all the wrong sizes and when I asked for an exchange/return/refund they told me to sell them online. They refuse to give me a refund/exhange/return. Customer service is terrible and they flat out told me that the customer should have to pay the return shipping and restocking fee, even if the company made the mistake of sending out the wrong color, size, or item.

Now, they're telling me I can return the item but they still refuse to pay return shipping (to China) and I will only get 60% back what I paid due to a restocking fee. How do you expect the customer to pay for your mistakes? Awful company and terrible business practices.