Damon H.

The prices Selectspecs promote are totally untrue in reality. Can be a lengthy enough experience finding glasses, but Selectspecs make that journey a disappointing waste of time. The premise seems to be wooing customers with an initial offer of something like £6 for a pair of glasses, that starts growing and growing in cost as soon as you might want something like lenses or a prescription to match them. So for example, a fairly basic pair of glasses I selected for £6, became £20, then over £30 -for the same glasses. If this wasn't bad enough, a few hours later I received an email from Selectspecs demanding a further £30 to actually make my prescription work. So that's over 10 times the cost of what was initially suggested. Had these myriad of extra costs been more honestly displayed from the outset of my customer journey, I simply would not have wasted so much time and sought glasses from elsewhere. But clearly the idea was to sucker me in and only reveal added costs later down the line, which seemed unfair and poor conduct. So I took issue with this and phoned up their customer services. Whereupon I was quite literally laughed at during one stage of the conversation. So after having so much time wasted and being disrespected by this company, I hope my review might save others a similar loss.

Ovo Energy operate on a deliberately dishonest business model that is intent on cheating customers. For example, every year they will offer you an energy forecast that will be far greater than what your home actually consumes. In my own experience, this will be anything from several hundred to even over £1000 of extra credit they will take forcibly from your bank account (often without any permission whatsoever). Indeed even if you put in writing to the CEO office not to increase your direct debit, they will do it anyway and start taking extra money from your account that is not due, fair or earned (which is basic theft and nothing else). When attempting to get a refund for this wrongfully attained money from your bank account, will then incur an even greater level of personal loss dealing with Ovo's deliberately evasive customer services team. Again, they are trained to ignore customers in a bid to sit on that stolen cash for as long as possible (gaining as much interest to their own bank account at the greater cost to your own). So not only will you lose money, but a lot of time, a lot of effort, a lot of wasted correspondence that is otherwise ignored and disrespected by these people along with finally being offered a deadlock letter (which is the worst form of cowardly escape and mark of incompetence to any company looking to this as a resolution for a customer). Because it should be noted that the ombudsman are actually paid by people like Ovo to investigate themselves, hence why it is not a very fair system and even if you are ruled in favour with a complaint, this will only result in a £50 goodwill gesture at most. The ombudsman is a very cheap and easy way for Ovo to avoid any accountability, litigation and any genuine exposure for conducting such an openly fraudulent business model. Indeed most troublingly, the ombudsman actually rely on people like OVO who dishonour contracts to keep in a job themselves. Hardly in the interest of the public is it? So after a huge amount of pain and even greater loss of energy than anything this company has actually supplied, you will finally get a refund -but no other compensation to the other very real losses you will suffer just to get money that was stolen from you returned. Then the following year, this self-licensed gang of thieves will do exactly the same thing with falsely inflating your energy forecast, hiking up your direct debit's and taking your money without any permission or right, ignoring you all the way before they get back into bed with the ombudsman and offer you a deadlock letter. This is just with energy forecast usage. Yet I am reading reviews of other people who are promised £50 cashback for joining, who had to complain relentlessly only to get £25 and nothing else. If you try calling this company, they will charge you at a premium rate too. And if there is any need for a meter reading, it will only be under the auspices that you could be going into debt (but never going into extra credit which should be refunded to you as another point of note). Do you see the consistent trend that is only out to cheat customers of money, instead of offering any real honourable and trustworthy service of value? I have never witnessed such a comprehensive and corporate level of scam to the public than what Ovo offer so shamelessly. As another interesting observation, I find it odd that trustpilot uniquely is claiming something that averages a four star review for Ovo, compared to other review networks that are more like one star for this terrible energy provider. Perhaps the ombudsman are not the only bedfellows going on here?