Damon A.

I ordered a "refurbished' printer from them. I received it relatively fast but it came shipped in a beat up paper towel box. When I unpacked it, it was so dirty that I had to wash my hands. I couldn't get the cartridges to sit in it properly therefore it would never leave error mode. It was completely worn out. When i think of refurbished I don't think of heavily used hand me downs in worse shape than what iI'm replacing. I think of a product that's been gone over. Upon a few emails and a voicemail effort to arrange return, this company has failed to respond.