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Now I’m not sure
They have absolutely no communication with merchants store. Printed label and sent return for Saks off Fifth and it's been a week since tracking says it was delivered, no email confirmation nor does the merchant store have any record of the return. Called Saks off Fifth and gave tracking info and it looks like it went to the right place but can't tell me if they have it. They said I can expect a credit in 10-15 business days. Really? I've never had a return take that long
Tip for consumers:
Make returns directly with merchant. Just another app which serves no real purpose, a middle man
Damon M.'s review of Shoprunner earned 5 Very Helpful votes
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