Dana A.

My mother and I shopped at Home Goods Poway Ca. Short version of events, the manager scolded me for leaving my cart unattended. Her claim is that it was unattended for more than 30 minutes. It was not 30 minutes or more. My mom is in a wheelchair. I had my cart a few isles behind me as I shopped and I would toss items in and move it along with us. As I was also assisting my mom in her wheelchair. The manager was angry that I questioned her. After my scolding, the manager marched up front and made an announcement to the entire store that shoppers need to keep their carts close to them or they will be taken and restocked. It was an angry announcement and other shoppers witnessed my scolding and asked if I prompted that announcement. The manager made a big point of telling me the store had video surveillance and she could prove to me how long my cart was unattended. I gathered my mom in her wheelchair and left. As I did, the manager had followed me to the door and watched me leave.
For the business, Is this how you treat shoppers with special needs. Rather than warning me or asking if they could help me with my cart, they will take it away from shoppers. This was a very unfortunate happening. The other associates were very friendly and helpful. The manager was out of line.