Dana L.

Ordered a NEW (not remanufactured) starter for an Audi. Part came in a very worn box with a sticker that said "Inspected". The starter had greasy fingerprints all over it. I noticed that the solenoid was offset a bit compared to the original from the car. I figured no big deal, as long as the bolts and housing line up. I was wrong, a very tight fit means this started would not go in due to interference with the motor mount. I wiped it down, put it back in the box, and started the return process. First sign of trouble was when they offered to split the return shipping. The reason is because the starter manufacturer told them it should fit, so it isn't their fault. - No accountability. What about the customer who obviously returned it before me?
They received the starter a few days later. They emailed me and said I would get no refund due to the part being damaged. They included a picture that showed one of the thin bolts was bent over. (Bolts that hold the starter together, not electrical connection) There is an obvious mark consistent with impact on the end on the bent bolt. It looks as though it was dropped squarely on the end of that bolt. It is plausible that this occurred during shipping. However, there was no discussion about a shipping claim, it was immediately "You damaged it, no refund for you."If I wanted the part back I could pay the shipping AGAIN. These people have no customer appreciation or accountability. I will not do business with them again and I would suggest you don't either. You might save some money on a cheap, poorly fitting part. You might just as easily get ripped off.
Oh, and they still show this part as fitting my car.