I ordered three pairs of boots for my husband to try. One of them ended up being out of stock after they said they were in stock, so we got two pairs. Since he couldn't try them on in a store, that's why we bought the multiple pairs and sent back the one he liked least. I paid my own shipping back, but they charge an $8 restocking fee. They may have said this on their website, but it's still ridiculous. It's not like a TV or any product like that. We can't use them and send them back. These were sent back I perfect condition. Never worn outside, only tried on in the house. I will never buy from them again.