Dana R.

I fell in the store to their dog bathing area being so slick and I didn't notice and it's not like I had a dog that pulls. She is a Great Dane that walks behind you. She helped me up so i had to have a procedure done to my back and thought I only needed it once. They only want to pay $900 for the one procedure but come to find out I need another one to get me back to the way I was. I can't even work right now, $900 doesn't cut it. I am not asking for a lot but at least $3000 for the drive which was an hour, missed work, and to have the procedure done again. The lady that handles the department for them said when I said I would just call my lawyer she said she didn't like how I was talking to her. I have spent $75,000 in 4 years there and I am just wanting enough to have the procedure done again. The management admitted that they should have had the dog washing area closed. I hit my head in 2 places causing knots, bruised and swollen elbow, bruised under my knee and swollen. I will never shop there again. They lost a great customer because they don't want to pay for my procedure that needs to be done again. I have pictures just couldn't take them of my head.