Dan B.

Avoid like the plague. We purchased close to £2000 worth of bathroom parts and never received a £50 tap. My partner took delivery and they brought the kit in and asked that we later check if there any issues and get back to them within 5 days. They did not check the items delivered individually and tick them off as I have found other suppliers do, nor they they ask us to sign confirming receipt. We later found that the tap wasn't there and contacted support who said they had a photo of the tap in the van (they may as well have had one in the warehouse for all that's worth) and the tap never came back to the depot so they consider the matter closed. This is despite their terms online stating they will replace missing parts if reported within 7 days and them stating to us in correspondence that they photograph the item in the van and again once delivered, even though they wouldn't provide a photo taken once delivered when we queried, which is because they didn't take one. Thankfully it was a cheaper item missing, but I'm staggered by how unhelpful support were and what poor policies they have. On principle, we are taking this up with the small claims court and I'm leaving this review to try and help anyone else being duped by these cowboys.