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Got charged a recurring payment 6 months after I signed up and completely forgot about. They dont send reminders! I requested a refund and cancellation within an hour of the charge. Got a generic response saying it was not possible. I asked to speak to a manager and gave them my phone number (as we cant call them). Finally the CCO emailed be back. I found her response to be partly irrelevant, passive aggressive and sarcastic. She invited me to email her back if I had any further questions, which I did, requesting a refund out of courtesy and good business practice. No response. To me, this is basically theft. Dont use this company which you cannot easily contact and has zero respect for their customers.
Got charged a recurring payment 6 months after I signed up and completely forgot about. They dont send reminders! I requested a refund and cancellation within an hour of the charge. Got a generic response saying it was not possible. I asked to speak to a manager and gave them my phone number (as we cant call them). Finally the CCO emailed be back. I found her response to be partly irrelevant, passive aggressive and sarcastic. She invited me to email her back if I had any further questions, which I did, requesting a refund out of courtesy and good business practice. No response. To me, this is basically theft. Dont use this company which you cannot easily contact and has zero respect for their customers.
Got charged a recurring payment 6 months after I signed up and completely forgot about. They dont send reminders! I requested a refund and cancellation within an hour of the charge. Got a generic response saying it was not possible. I asked to speak to a manager and gave them my phone number (as we cant call them). Finally the CCO emailed be back. I found her response to be partly irrelevant, passive aggressive and sarcastic. She invited me to email her back if I had any further questions, which I did, requesting a refund out of courtesy and good business practice. No response. To me, this is basically theft. Dont use this company which you cannot easily contact and has zero respect for their customers.
Hi Dane,
I've just responded to your latest private message on Facebook and other SiteJabber reviews with the below:_____________________________
I can see that you’ve made multiple posts across social media and SiteJabber – I’m sorry that you do not agree with our refund policy. As Stephanie, our Chief Customer Officer explained to you, our payment and refund process is completely within legal requirements and we will not be issuing you with a refund for your most recent payment. The information about our recurring billing is on the payment page, our site terms of use, on the account settings page and on receipts that are emailed after a payment made. Information about our refund policy is also available to view in our terms and conditions at any time http://www.starnow.com/help/terms.aspx
As the information is clearly visible both before and after subscribing with us, we will not be able to communicate any further regarding this dispute._____________________________
All the best,
Kalista
Got charged a recurring payment 6 months after I signed up and completely forgot about. They dont send reminders! I requested a refund and cancellation within an hour of the charge. Got a generic response saying it was not possible. I asked to speak to a manager and gave them my phone number (as we cant call them). Finally the CCO emailed be back. I found her response to be partly irrelevant, passive aggressive and sarcastic. She invited me to email her back if I had any further questions, which I did, requesting a refund out of courtesy and good business practice. No response. To me, this is basically theft. Dont use this company which you cannot easily contact and has zero respect for their customers.
Hi Dane,
I've just responded to your latest private message on Facebook and other SiteJabber reviews with the below:_____________________________
I can see that you’ve made multiple posts across social media and SiteJabber – I’m sorry that you do not agree with our refund policy. As Stephanie, our Chief Customer Officer explained to you, our payment and refund process is completely within legal requirements and we will not be issuing you with a refund for your most recent payment. The information about our recurring billing is on the payment page, our site terms of use, on the account settings page and on receipts that are emailed after a payment made. Information about our refund policy is also available to view in our terms and conditions at any time http://www.starnow.com/help/terms.aspx
As the information is clearly visible both before and after subscribing with us, we will not be able to communicate any further regarding this dispute._____________________________
All the best,
Kalista
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Hi Dane,
I've just responded to your latest private message on Facebook and other SiteJabber reviews with the below:_____________________________
I can see that you’ve made multiple posts across social media and SiteJabber – I’m sorry that you do not agree with our refund policy. As Stephanie, our Chief Customer Officer explained to you, our payment and refund process is completely within legal requirements and we will not be issuing you with a refund for your most recent payment. The information about our recurring billing is on the payment page, our site terms of use, on the account settings page and on receipts that are emailed after a payment made. Information about our refund policy is also available to view in our terms and conditions at any time http://www.starnow.com/help/terms.aspx
As the information is clearly visible both before and after subscribing with us, we will not be able to communicate any further regarding this dispute._____________________________
All the best,
Kalista