I have been a member for quite some time now, have conservative flats and crazy heels in my collection from them. Where I live the choices are basically Pay-less or Walmart for shoes - wearing the same tired shoes as everyone else. Any time I have had any questions or concerns the staff have been great in helping me. If you don't bother to read the description with each shoe or don't understand what the word "faux" means that isnt their fault - that's on you for not being informed. Ignorance is not an excuse in this case. Yeah, some of the shoes are kinda hootchie, some are also kinda grandamotherly too. Some look cheaply made, some don't. I am quite happy with ShoeDazzle and so are my friends that joined. The closest thing I have to a complaint is that they don't have shoes small enough for my mother to join also