I bought a jumper from yoins when I got the product the material was very bad and cheap and sleeves were far to short. I message the company many times asking to exchange it for a bigger size and they didnt reply at the beginning. Took me over a week to get a answer and they insisted I would check the size before purchasing it, I would need to make sure what I have ordered was what I got and so on. After all this email I decided I had enough and asked for refund. Then things got worse they told me I would need to check the size again, so I told them the sleeve size is the same from size small to extra large and the product would not be suitable for me. They kept sending mail telling me to take foto, to measure the product and so on. After almost a month they told me to send it back to China via normal post office and it would need to be tracked parcel and I would not be allowed to use a carrier as such DHL, DPD and so on. The price to send it over post office is three times the price of the product. So I asked for a pre paid envelope to post it back which they denied. Up to now I havent got my money back. I havent received any apologies from yoins and also they havent publish the review I wrote about the product. This company is absolutely rubbish. Do not purchase from them unless you want to waste money.
Dear daniela p.,
We are sorry to hear that you had a bad experience about shopping with us.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. About the size issue, if you find the size of the product is different from the details showed on the website, please take and send photos of the measurement to us, we will charge if the error is over 3cm. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
For any further assistance or necessity do not hesitate to contact us. Hope to hear from you again.
Best regards,
Yoins team