I placed my order before reading the reviews on here and it had me a little worried. After the allotted 7 weeks I had yet to hear anything. I contacted them via email and got a response within an hour. They were really backed up due to a record selling month and I confirmed this with their Facebook post that they put up before I contacted them. A few days later I got the shipping notification that a label was created. It took a week or so longer for the package to get to the post office but Ian kept me updated and notified me of this. The package was delivered a week after that. The mask was perfect and I am unbelievably satisfied with it. Ian was super helpful and very responsive to emails. Would definitely use Real Flesh again. They have earned my appreciation and satisfaction.