When you look at a website and it tells you the guidelines in what the purchasing process is, you would expect it to be just like that. Well for this site it wasn't, after giving the info it required, it then wanted a photo ID or a Bill, to verify information? What would they need that for? All the information they wanted was provided and it never said anything about an ID. Then I wanted a refund, I literally spent 30 minutes with an operator telling them I wanted a refund.