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Ordered a package that arrived damaged, so I contacted them to sort it out. All I got was an automated decline as I had no insurance. I emailed back asking for at least an apology, the person responding just requoted the prior message. I then reached out to their webchat, only for them to act exactly the same. Absolutely no human element or claim of responsibility.
Tip for consumers:
Beware. Their customer service is atrocious.
Products used:
They're a shipping service.
Daniel J.'s review of Planet Express earned 3 Very Helpful votes
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