daniel l.

Purchased a shoe from adidas.com
First of all, charged wrong i really don't get it how they calculated
Sent an email, claimed about wrong charged. No answer
Several days later, charge fixed. I sent an email requested cancel my order. No answer
But the shoes arrived
I tried to return the shoes. So looked up the adidas.com, no history of purchased, i sent an email requested return lable
No one responded. Probably i've sent about 8-9 emails
I received one email responded, it said we can't find order number
So i called the customer service... hold over 30 min. No one picked up the phone
I sent several emails since then never responded
I dispute charge back to paypal
They have fedex tracking number so case is closed
I called customer service, hold 40 min finally spoke to very unprofessional agent
She said she will send me return label thru email following day
That happened dec. 13... but i never had any email what so ever
What the heck is going on this big name company with no profeesionalism
Its shame