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DO NOT BUY. Dress looked nothing like the picture at all, had 2 marks on it, the smell was beyond disgusting. When I tried to email to return the dress the company came up with every excuse to not refund in full. They tried to say they received the dress back and was no fault on it and sent a picture of another dress. Tracking proved the dress wasn't even delivered at this point!
They still have NOT refunded the £25.85 postage to return.
Pictures and emails saved to take this complaint and non full refund further
Tip for consumers:
Do not use
Products used:
Non sent wedding dress back
Danielle C.'s review of Promlily Online earned 4 Very Helpful votes
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Absolutely shocking customer service refuse to give full refunds instead offer for you to get the...
Absolutely furious,, will never recommend or use this company again,,,,! Shipping took weeks item...
