Danielle F.

Ordered the treadmill to be delivered in the USA. Received it with an Australian plug which is higher voltage too. Electrician advised against using a transformer as it's a fire hazard long term. Communicated this to Miusoul and finally got their approval to return it for a full refund. They're website said they'll cover the return shipping and they told me in an email that they would refund me the return shipping. It's been 2 months now and they won't even respond to emails. They received the treadmill and refunded the cost of it but haven't refunded me the return shipping after they said they would in writing. It was their mistake to begin with. I don't recommend their products or their service. Terrible service. I will not be ordering from them ever again.