Danielle W.

Not only has the quality of materials been horrible the past few years but the customer service has done it for me. Several missing items in my order. I called 8 times. Not a single associate would allow me to talk to a supervisor. Refused to remedy the situation. Refused to tell me the supervisors name. I was put on hold for over an hour most of the times I called. Still wouldn't allowed me to talk to a supervisor. Wouldn't tell me the name or location of the contractor i was speaking with. Lied to me for over a week about shipping me the missing items. This was my last straw and the last straw for my friends and family that also order from Victoria's Secret. I have never in my life had such horrible customer service and refused to send me missing items i paid for. It's obvious that the customer service has been outsourced to an incompetent business. In my decades of dealing w this company, I have never encountered this. Imagine being told that you can't talk to a supervisor, can't know their name, can't tell you the location or name of the business and that you will not get the orders you paid for. I am disgusted and disappointed. Don't order from here anymore. Head my advice.