It is virtually IMPOSSIBLE to ever reach someone in customer service. If you call the toll free number on the gas buddy card it is answered by a robot and no matter what your needs/situation may be you can NEVER speak to a live person, and every message you send using their app is returned using a bot message. I updated my bank information five days ago and they still haven't linked my new account to my gas buddy card. Really, in the 21st Century where computers run everything and anything is instantly available with the push of a button. Absolutely ridiculous!