After writing four times and getting nowhere with their instructions, finally gave up on these clowns. Their platform worked fine and I have been a customer for 6 years but never again. We build websites so I know what I am doing but even after sending multiple screenshots just kept getting the same bull$#*! auto responses. One agent did reach out and blamed my browser until I replied that I was using the correct browser (Chrome). Suffice to say a well built platform needs to work on all browsers all the time. Don't waste your time with a company who cares more about themselves and less about customers experience.