My review from trustpilot: Funds frozen, no support, beware of this platform, otherwise your funds will be gone. Standard messages are sent by support, which violate their own guidelines. KYC pending since 4 years!
Last ticket without support: Ticket#*******
Update 12.02.24: Even here only a standard answer from support. It's been like this for 4 years, funds frozen after deposit without details. All requested information has been submitted. If you browse through some forums, a lot of people are affected. An indictment of the site.
Update: 08.03.24:
I can only recommend anyone affected to contact ic3 (Cyber crime), file a complaint and involve the relevant authorities