Daniel Y.

I bought tickets to Culture Club, B-52's and The Thompson Twins at Flushing Meadow Stadium in Queens, New York for July 28th. I responded to a Facebook ad which lead me to AXS. So get this, the emails state after purchase that tickets can be received 3 days prior to an event. Then, a follow up email states LIVE CUSTOMER SUPPORT can take up to 72 hours to respond to requests. So, let's do the math here... if you don't get your tickets 3 days before an event we are already into the 72 hour window of time it takes customer service to respond back - so basically, customer service will respond AFTER you miss the concert. LIVE CUSTOMER SUPPORT typically means "we have people who will respond to you in real time". Their version of customer support is "living people will eventually get back to you". Like, who is hiring dead people in customer service these days? Also, on my profile on Axs none of my purchases are listed. So, this is another scam, fraud, organization that will make any night of fun and turn it into rants, screams, demands, frustrations and emails to your state attorney general. No thank you. I'll figure out a way to go to this concert but not via AXS.

Sinemia (plays on the word Cinema) had an ad on Facebook showcasing the opening day of Avengers: Infinity War with an $8.99 deal. For $8.99 a month, you could watch movies for free, starting with The Avengers. So I began to sign up. But it gets tricky - the $8.99 had a code which after I put it in would switch between $10.99 and $9.99. Then at one point $4.99. So I signed up hoping that the $8.99 offer would stick the way the ad promoted. Nope! I was billed at $9.99 a month for a year, which came to $119. But then I emailed with some questions and got no responses. So, if you have problems, like I already had, there is no prompt customer service to help you. Who needs this? Another company that wants your money but literally has a web of nobodies that will ignore you, frustrate you, and make you want to pull out your hair. Forget about it. I'd rather pay movie ticket full price.

VINDICTIVE, flawed and rude - that was my experience with Legal Match. I filled out the Legal Match questionnaire (brief summary, old friend was in jail, wanted a better lawyer than the court appointed one, so I contacted Legal Match to get representation in his city and state area). On May 2nd I get a response from attorney T*******Hicks. I was happy to get such a quick response which was also important due to the immediate nature of helping my friend. I did a quick google search on the attorney. The first articles that arose described the attorney had disciplinary actions against them for substance abuse issues and the attorney was suspended for a year, the specific language was "alcohol and other mood-altering chemicals". Then there was a proliferation of articles how this lawyer has not done an adequate job representing their clients and even undermined client testimony but essentially appearing to not believe their own clients. Not one article, but dozens. So I wrote back to the attorney and stated we wouldn't be a good match. I contacted Legal Match (email *******@legalmatch on 5/4/18) to address that this was not a good match due to what I found online - particularly in response to their follow up emails asking if I contacted the lawyer they matched me with. Instead of just trying to match me with a different attorney, I received an email from a "Danielle F******burg" (5/7/18 12:54pm EST) stating I would get better results if I changed my zip code. I responded back (5/7/18 12:56pm EST) that she needed to read my emails - the zip code wasn't the issue - the issue was the attorney has an easily accessible history online which is BAD. Then I get a phone call from *******072 out of Reno, Nevada minutes later (5/7/18 1:01pm). The female voice asks "Is this Daniel who posted on Legal Match?" I say "yes", then she says "I'm deleting your account" and then HANGS UP! I can ONLY assume this was DANIELLE F*****BURG representing LEGAL MATCH! Now, tell me, is THAT customer service? What is that? You would THINK if a customer was matched with an attorney who the first 10 links on google talk about the attorney having substance abuse issues and other lawyers are weighing in that this attorney throws their clients under the bus, that a simple "let's find you another match" would be in order. But instead, the "customer service specialist" decided the customer is the problem! Talk about a toxic interaction! So now this makes me question LegalMatch... are they purposely trying to align attorneys with checkered pasts, ones who have criminal histories or histories of disbarment with clients because of their behaviors? Or is Legal Match not aware they have "customer service specialists" who are detrimental to their brand by calling up customers and playing passive aggressive games with them? I don't get it. How infuriating. I'll be reaching out to Yelp and the Better Business Bureau - this is outrageous behavior. And if LegalMatch is trying to match attorneys with bad reputations with desperate clients looking for help, then the general public needs to know this is how they operate.