Dan Z.

Gift card system online doesn't work! I have spent about 2.5 hours calling customer service multiple times and using their online chat, only to be hung up on, disconnected, given the ring around, and at best told there is nothing they can do. This is real money that Kiehl's will not help me use!

My family bought me $100 gift card, now I have to go back to them embarrassed, after having WASTED HOURS of my life, to tell them that the card doesn't work. Kiehl's virtually has no customer service available who can actually help customers... I am also a long time customer and spend about $500 a year on their products, I would expect much much better from a high-end company like this. I suspect, when they got bought out by Lancome, everything went to $#*!; it certainly isn't the same customer experience, and now I wonder if they are cheaping out on their products as well...?