Dark M.

I'd give zero stars if I could! I will never, ever spend another dollar at Calvin Klein.

I ordered 6 pairs of underwear. They never arrived. Somehow, they ended-up in a city a couple of hours away and never moved from there.

I contact Calvin Klein to resolve.

They WILL NOT reship a new order!
They WILL NOT refund your money!
The ONLY option the guy kept offering, "...if I choose to accept it...", is a gift card sent to me via snail-mail. Once I receive that, I'll have to go through the reorder process myself.

I told the guy that it was weird to keep saying, "if I choose to accept a gift card, they'd send one out".
I told him, how is that a choice? You telling me it's a gift card or nothing, is NOT a choice. So of course, I accepted a gift card.

Turns out, you can't use the gift card online, nor in any department store!
You can only use it in a brick and mortar Calvin Klein store. The nearest store to me is hours away.

So, I'm out $100
Calvin Klein ripped me off for $100

They've kept my money, they delivered no product, and they gave no way to resolve the issue. No refund, no reshipping of the order...just a gift card that I can't use.