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Bought a ring, received it and had to resize it. Nightmare began...4 months to receive it back.
In this timeframe, I paid import duties on the first shipment, import duties to send it back into USA (due to BlueNile missing information on shipping documents), finally import taxes again on the third shipment to get the new ring (again BlueNile responsibility).
In all of this, BlueNile customer care team replied emails for the sake of replying, they couldn't care less nor moved a finger to help with any of this.
I'm do disappointed I bought from these unprofessional people. Stay away for your own peace!
Tip for consumers:
Only when you threaten to cancel and order someone will speed up things. Horrible service, horrible shipment management, horrible everything !!!
Products used:
Solitaire ring
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I purchased a blue nile wedding band and everything went well until a few weeks in when it got...
