Darrell M.

Purchased a cyber Monday promo and then found that restaurant had a minimum order of $50.00. Cancelled this certificate and wanted to exchange it for another Certificate, but site said to call customer service. After much looking on site, I found the customer service phone number *******844), but company was then closed. Phone next day to their automated site which said to "hold for a representative"... but no answer... even after 15 minutes... company played loud music while I was holding and then music went off and I was disconnected. I should have reviewed their site on sitejabber before purchase. Stay away. 12/03/19.

I have been a long time purchaser of Norelco face shavers over several decades. They have worked very well. However, my latest upgrade (purchased from Kohls about 2 years ago) is their "SensoTouch" model 1160X. Product works well, but the on/off button has deteriorated over the last 8 months showing cracked plastic probably caused by depressing the on/off button. Called Phillips Norelco who said (repeatedly) they need a "receipt" since this model has been discontinued. Since this product obviously has a "defect" caused by low grade plastics, I fully expected some type of help from their customer service. But zero help. Very disappointed since I am/was a long time customer. This model (1160X) probably was already "discontinued" when first purchased. I will try to locate my "receipt" after almost 2 years not knowing what credit card was used... the proverbial "needle in a haystack". My receipt really is not needed... this is only a ruse by "customer service" to place the burden on the consumer.
The product is a Phillips Norelco shaver and is "defective"... not just worn out! Having zero help from Phillips Norelco customer service, I will continue to use this product until the on/off switch stops. Future shaver purchases will be from Phillips' competitors.