May of fallen for the trick of I had only sent one phone in.
Sent to Samsung phones both just a year old that had been in cases and with screen protectors. First email on phone one reported more than five scratches and ghosting on the screen so would only pay a fraction of the price that had been offered.
Second email exactly the same word for word. And again a fraction of the price.
After two days of not going back to them,I had two more emails from retention department offering £15 extra. Have had the phones returned and as you can imagine NO SCRATCHES AND NO GHOSTING ON SCREEN.
Stay away,other companies may offer a little less but keep to the offered price.
Please be warned.