I ordered a new HP laptop keyboard and specified that it must be a UK version. The team at newlaptopkeyboard were excellent they asked me for a photo of front and back of old one which I sent and they came back to me saying I needed to pay some extra air freight fees of £8.40 which was fine so I paid up and confirmed the funds had been sent by PayPal. I got and email from Joe there saying that they didn't have any in stock and asked whether I wanted a refund or to wait. I asked for a refund and got it the same day. Excellent service and superb customer care, highly rated in a world of unknowns!