Dave K.

I order a part from these guys to repair my microwave which wasnt working and the shipping said it would be 5-7 Business days. I waited for two weeks for it to arrive. When they finally shipped it and I saw that it was going to take 7 more days to arrive so I finally found a local appliance supply house to buy the part from. When the part finally arrived from geapplianceparts.com 3 weeks after I ordered it I followed the instruction to return the part. Well they didnt reimburse me for the shipping costs and they require that I pay the return shipping. So the $20 part will end up costing me $20 to ship both ways. This after it took 3 weeks to deliver it in the first place. I called the returns department and spoke to Shantal to ask for a full refund but apparently in the small print on the original order they state that they can take up to 3 weeks to deliver and since it was delivered on the very last day possible they wouldnt give me the time of day. Shantal was so disinterested that when I mentioned that I would be leaving a negative review of my experience she said rather sarcastically yeah you do that probably knowing that there is nothing one customer like me could do to affect geapplianceparts. Coms business model of Disappoint and Disregard their customers.