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They stole a bunch of money, I asked why they said that it was because of an automatic renewal that they claim is clearly posted all over their website. It's definitely not. Wouldn't give my money back. I told them that I would definitely warn people away from their website and that's what i'm doing. Their customer service is condescending and deceitful.
Tip for consumers:
don't
They stole a bunch of money, I asked why they said that it was because of an automatic renewal that they claim is clearly posted all over their website. It's definitely not. Wouldn't give my money back. I told them that I would definitely warn people away from their website and that's what i'm doing. Their customer service is condescending and deceitful.
Tip for consumers:
don't
Hi Dave M.,
I’m very sorry if you did not get the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
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Hi Dave M.,
I’m very sorry if you did not get the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer