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Dave M.

Contributor Level

Total Points
80

1 Review by Dave

  • Village Hat Shop

6/19/20

Bought a hat from this company, the hat never arrived, they said it was lost in transit.
This took a month messaging back and forward and no help at all.
They finally refunded the amount, minus $32
For their stuff up, shocking customer service.
It's a lesson well learnt!
Be careful guys!

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Christine V. – Village Hat Shop Rep

HI Dave, I don't have an order number to look into this for you but if the shipment was never delivered and lost in transit and instead of a reship you wanted a refund they should have refunded you in full so I'm not sure why it was minus $32. I am unable to look at the details of your order to be able to see the situation at hand. I apologize for any bad experience you had.

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