Dave T.

I'm 45 & I've been ordering from Dennis Kirk since I was a teenager. They used to be the low price leader. Their customer service was 2nd to none. Many times I would order my tires from them after giving them the opportunity to price match a lower priced competitor. Win-win for me & for them. I Dave a few bucks, they still get a sale. However the last time I returned a headlight they tried to claim I damaged it. I argued that because there wasn't any damage from me. They reluctantly gave me my refund. But they openly questioned my integrity. This was one item out of a huge order.

Today I called DK to allow them the opportunity to price match a high ticket item from a legitimate competitor. First off, the person I spoke with had no idea what their price match policy was. After she discussed with a supervisor they looked up and found the competitor part and price. The next few minutes consisted of them finding reasons to deny the price match. Really? Dennis Kirk had a good run back in the day. They are dead to me now. I'll take my money elsewhere.