34 year Black Card holder. They misspelled my husbands name on a Virgin Atlantic First class mutli europe trip. They call you and remind me of his birthday yet can't spell his name from the record. Charged me 14K to correct last minute for forgo our trip. They are a joke, can't get the same person on the line, 5 hours of calls back and forth. Do youself a favor book direclty with the airline or use a really goos travel agent.