This is my fourth year purchasing from CoffeeBeanDirect. My initial order was for a sample pack (it arrived with additional 'gift' samples of tea and a coffee mug). My next order was for three or four of the coffees I'd tried as samples (they included yet another 'gift' mug!). Since then, I've placed regular orders (it's been three years, every few months) of their Super Dark Espresso. Their customer service has been invariably courteous and their shipping reliable and prompt.